Terms & Conditions

How To Order

Ordering from Purl A Row couldn’t be easier. Simply look through the shop and the items to your cart. Once you’ve finished shopping click on your cart icon and follow the instructions.

Our payment system is via paypal but don’t worry you don’t have to have a paypal account to use it you can use your credit or debit card too.

Shipping And Handling

We charge a flat Postage and Packaging to UK, USA, CANADA & EUROPE. With UK orders over £30 getting free P&P

We use Royal Mail to post all orders.

Delivery

All orders are dispatched from stock. Purl A Row aims to process and ship all orders within 48 hours of ordering

A notification of dispatch will be sent to you once your item is on it’s way.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Class Booking Policy

You can find all class related booking policies on each booking form where they also have separate T&C’s

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

Contact Details

Purl A Row

31 Eastcliffe Road

Par

Cornwall

PL24 2AQ

purlarow@gmail.co.uk

07788240158